Answer Flow AI Inc. (“Answer Flow AI”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we handle it, and the privacy rights you may have.

“Personal information” or “your information” means information about an individual that can be identified. It does not include information about a business or anonymized information.

“Business customer” means our client that uses our AI assistant services for their business. We do not provide our services directly to individuals, but you may interact with our AI assistant or other aspects of our services (as described below) when you engage with our business customers.

When This Policy Applies

This Privacy Policy applies whenever you interact with us directly, or when someone else (such as our business customers) provides us with your information.

Since we do not provide our services directly to individuals, you have likely encountered us because one of our business customers (for example, a store or office you visit) uses our AI assistant services (the “Services”) to interact with you. The personal information that you provide to our business customers in your phone and email interactions with the AI assistant may be made available to us if they have the Services enabled. We process this information on the business customers’ behalf to provide the Services to them.

Please note that we are not responsible for how our business customers handle your personal information, including how and to what extent they make your personal information available to us. Their handling of your personal information is governed by their own privacy policies and practices.

How We Handle Your Personal Information

Types of Personal Information We Collect

We may collect the following types of information directly from you:

• Feedback or correspondence: Information you provide us when you contact us with questions, feedback, reviews, or otherwise communicate with us.

• Online activity information: Information about your device, how you use and browse our website, and your IP address, which we obtain from your online interactions with us (see “Interacting with us online” below).

We may also receive personal information from you via our business customers when they have the Services enabled. The types of information we receive depend on how our business customers use the Services, and can include:

• Information provided during interactions: Such as your name, phone number, email address, and any details you provide voluntarily during your interaction with a business using our Services.

• Recordings and transcripts: If enabled by our business customers, we may process call recordings and transcripts of your phone calls with the AI assistant.

Note: Our Services are not intended to collect sensitive personal information like financial details.

What We Do With Your Information

We may use your personal information to:

• Provide and support the Services.

• Improve our Services (using aggregated and de-identified data only).

• Communicate with you when necessary.

• Detect and prevent fraud, comply with legal requirements, and safeguard rights and property.

• Evaluate or execute business transactions.

How We Handle Mobile Information (Required Language)

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services that make delivery possible.

• All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

• Information sharing to subcontractors in support services (such as customer service and technical support) is permitted, but does not include text messaging originator opt-in data and consent.

Sharing Your Information

We may disclose information only as necessary to operate and support the Services:

• With our business customers: To provide analytics, summaries, and transcripts of your interactions with their AI assistant.

• With service providers: To help operate our Services (e.g., IT support, communications platforms, analytics tools, or professional advisors).

• For legal reasons: To comply with law, regulators, or valid legal process.

• With your consent: When you explicitly direct us to do so.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

Interacting With Us Online

We use cookies and similar technologies (pixels, beacons, Google Analytics, etc.) to understand how our website is used, improve performance, and advertise.
You may manage cookies through your browser settings, though disabling them may affect functionality.

Our Privacy Practices

• Security: We implement safeguards to protect your data against unauthorized access, modification, or disclosure.

• International transfers: Some service providers may store or process data outside your region, where it may be subject to local laws.

• Retention: We retain information only as long as necessary for the purposes outlined here, or as required by law.

Automated Decisions

Answer Flow AI itself does not make automated decisions about end users. However, our business customers may configure Services in ways that use automation (for example, recommending a product based on a question you ask). Businesses are responsible for notifying you about such uses.

Children

Our Services are not intended for children under 14. We do not knowingly handle personal information about children. If you believe we have done so, please contact us immediately.

Your Choices

You may:

• Withdraw consent (subject to legal limits).

• Unsubscribe from promotional emails.

• Manage cookie preferences.

• Update communication preferences.

Some uses of your data cannot be withdrawn (e.g., legal compliance, fraud prevention).

Your Rights

You may request to access or correct your personal information, or file a privacy complaint. Users in certain jurisdictions may have additional rights.
To exercise these rights, please contact us using the details below. We may ask you to verify your identity.

Contact Us

For questions, privacy requests, or complaints, please contact us at: info@answerflowai.net